Common Questions about Vacation Rental Homes
1.What are the Occupancy Limitations?
All properties come with a limit on the number of guest occupants. Contracts for tenant parties over the limit number of guests licensed for the home will not be processed. When booking a property on-line a guest will be able to view the maximum occupancy of the home of interest.
2. How do I make a Reservation?
2A.You can reserve a property on-line at www.keysrentalsonline.com or Call 305 289-2212
2B. Enter the dates that you are requesting for your stay under the search parameters arriving and departing. If your arrival or departure dates are flexible than a guest can try one or more searches with different dates and they will likely find that different properties will come available.
2C. A guest can also search for available dates for a specific home by calendar view. Click on view all properties from our home page at www.keysrentalsonline.com and then click on the desired rental property address and view its calendar there.
3. Do your properties allow pets?
Although we at Coco Plum Vacation Rentals personally own and adore our pets we understand some folks prefer a Pet Free environment and we have homes suitable for you as well.
4. Do you collect a Security Deposit? What is the damage waiver policy?
We do not collect a security deposit. Instead you will pay a small non-refunadable fee to cover accidental damages. Please refer to your guest agreement for specific details.
5. Do you offer Trip Insurance?
Reservations may not be cancelled
a. We recommend that a guest purchase trip insurance should they be concerned with the possible need to cancel. This protects a guest for many things which would render the need to cancel including hurricanes, air travel delays or cancellations and some medical conditions.
b. During the on-line booking process you may add this as an option
c. Trip Insurance is at a percentage of the rental rate
d. Trip insurance comes with a 10 day free look. Within 10 days of purchase, cancel the trip insurance for any reason.
6. Do you have a Minimum Stay?
Coral Lagoon is our only cummunity available by the night. All other homes are for stays of 7 nights minimum or longer.
7. What are the Amenities and Description of Rental Properties?
If a customer is unsure of something about a home, they should look closely at the properties description and amenities listed at http://www.keysrentalsonline.com/ or feel free to call us or drop an email
The property page for each property is very comprehensive and therefore:
a. The home doesn't come equipped with it, if it is not listed under description or we do not guarantee that it will if you have not asked during the time of your reservation
b. Homes featuring Cabana Club for example state under the property description that they include cabana club membership.
8. What is Cabana Beach club?
Cabana Club is an establishment on the Atlantic Ocean featuring lively bar, restaurant, private beach and pool privileges to members. This is included only with designated properties.
9. What happens during Mandatory Evacuations?
Stays shortened due to mandatory evacuations only are prorated for return use only, no money is refunded unless you have insurance. We encourage the purchase of the travel insurance to protect your vacation investment fully.
10. What is the Tax rate?
11. How do you collect payments?
Initial deposit is 50% with final payment due 60 days in advance of stay.
Deposits made by credit card only and we accept discover card, visa or master card.
Balance may be paid by Echeck or your credit card on file will be charged automatically when payment is due 30 days prior to the guest stay.
14. What is the Arrival and Departure information?
Arrival and departure information and ALL other instructions are delivered automatically with the initial guest payment confirmation which comes to you by email.
15. What times is Check in and Out?
Check in 5 pm or later and check out is at 10 am or earlier
16. Is Cleaning charged extra?
Cleaning fees are paid by the guest and will be clearly stipulated
17. Do you include docking?
All properties offer a free 30 ft ( or larger) dock slip at the property
Except the Keys Cottage, Bonefish Towers and Ocean Isles which all have no docking
18. Where can I store my Trailer?
Resort Properties and 1/2 duplexes do not offer boat trailer storage. Trailers can be stored at Whalers Plaza in Marathon just outside of Key Colony Beach across street from state boat ramp.
Here is the link to our webpage containing the information for boat ramps and boat trailer parking:
Whalers Plaza is located on northbound lane route 1 at Fred’s Beds appx. MM 45. Customers must make their own arrangements and we do not quote prices.
19. What are the Parking restrictions?
a. Two cars maximum at resort homes; 1 car may be parked at the unit with a second spot available at the club house near resort entrance.
b. Two cars at duplexes
c. 4 cars at non resort homes
d. We do not accept Winnebago type campers
20. Where are the Boat Ramps?
Most any other helpful and/or necessary information can be found on our information site at LINK
Information can be found there such as boat ramps, boat rentals, restaurants, diving and fishing, attractions, beaches, bars and much more
21. Where are the Beaches?
Distance by car from indigo reef or coral lagoon resort
Cocoplum beach - 5 minutes at mm 55
Curry Hammock State Park - 10 minutes at mm56
Sombrero Beach - 10 minutes at mm 50
Sunset Park - 5 minutes at mm 54
22. How do I Cancel a Reservation?
If you cancel your reservation or any portion of your stay no monies will be refunded unless you have purchased the travel insurance. If your need to cancel is not covered under the travel insurance Policy than you are bound to the reservation.